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We are excited to offer various promotions and special offers to our valued customers. This policy outlines the guidelines for the redemption of promotional codes and the timeframe in which these promotions are applicable. We kindly ask you to carefully review and understand this policy before making any purchases during our promotional periods.

Promotional Dates: Our promotions run for specific periods as indicated in the promotional materials, emails, or on our website. These dates are crucial for the redemption of any associated promotional codes or offers.

Application of Promotions: Promotions and associated discount codes will only be applicable during the specified promotional period. Before placing an order, customers must ensure that the promotion's start and end dates align with their purchase timeframe. We do not accept promotions applied before or after the designated promotional period.

Missed Code Redemption: We understand that mistakes can happen, and sometimes customers might forget to apply the promotional code during the checkout process. If you have placed an order within the promotional window and failed to apply the code, we are happy to assist you.

Code Redemption After Purchase: If you have forgotten to apply a valid promotional code to your order during the promotional period, you may still be eligible to receive the promotional offer. To do so, please follow these steps:

  1. Contact our Customer Service team via email at customer service within 7 days from the date of your purchase.
  2. In your email, provide the following information:
    • Your order number
    • The promotional code you intended to apply
    • A brief explanation of the situation

Terms and Conditions:

  1. Only orders placed within the promotional period are eligible for retrospective promotional code redemption.
  2. The promotional code must be valid and applicable to the product(s) in your order.
  3. Our Customer Service team will verify the eligibility of your request and respond to your email within a reasonable time frame.
  4. If your request is approved, we will apply the promotion to your order, and you will be notified of any changes to the order total.
  5. This policy is subject to change without prior notice. It is the customer's responsibility to stay informed about the most current version of this policy.

We value our customers and aim to provide the best shopping experience possible. This policy ensures fair and transparent practices for the redemption of promotional codes and offers. If you have any questions or concerns about our Promotional Policy, please feel free to reach out to our Customer Service team for assistance.

Thank you for choosing Lotus and Luna! Happy shopping!


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