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Processing

Orders usually take 1-2 business days to process. Time typically increases during sales, product releases, and holidays. 

Shipping

Orders are shipped via USPS First Class by default, which varies between 3-5 business days. Priority Mail can be selected at checkout for 2-day shipping. 

RETURNS

We offer exchanges within 30 days of purchase (exclusions apply). Items must be unworn and unwashed with the original tag attached. If buying a set or gift box, all items included must be returned and unopened to qualify for a return or exchange. All sale items are FINAL sale and cannot be returned or exchanged. If you choose to return for refund, we will deduct the cost of shipping from your refund amount.

DUTIES & TAXES

**Duties/GST/Taxes are NON REFUNDABLE once your order has shipped**


We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase.


Lotus & Luna is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. If an order is refused by a customer due to customs duty, taxes and/or fees, subsequent fees may be deducted from your refund if applicable. 

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Send us an email at customerservice@lotusandluna.com
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