Face Mask FAQ
Q: What is my mask made of?
A: Any solid colored mask you see on the site is made with 100% cotton. The ear loops are made from soft elastic that is upcycled from the production of our pants! The masks featuring colorful Lotus and Luna Prints are made with 100% rayon. This fabric is upcycled from the production of our apparel (just like our hair accessories!) which reduces waste.
Q: How do I wash/care for my mask?
A: We recommend hand washing and hang drying to prolong the lifespan of your mask. If hand washing, be sure to use hot water and dish or laundry soap. We also suggest the following for a longer lifespan:
- Do not tumble dry
- Do not iron
- Do not dry clean
- Do not bleach
- Do not wring
Q: Are you still doing local pick ups?
A: In accordance with the regulations put into place by our state and local officials, we are not an essential business and therefor cannot allow patrons to come to our place of business.
Q: Is my mask CDC compliant?
A: Lotus and Luna masks comply with the CDC’s recommendations for “cloth face coverings”. They are not N95’s and have not been proven to prevent illness transmission. Learn more HERE
Q: Do I still have to practice social distancing when wearing my mask?
A: Lotus and Luna masks do not replace or reduce the necessity to practice social distancing in the fight against COVID-19. Continue to follow the guidelines provided by your local and federal governments.
Q: I am a Health care provider or care taker. Can I wear my mask to work?
A: As our masks are not certified to prevent the spread of illness, we recommend that you follow the guidelines and face covering requirements put in place by your employer and place of work. If our masks qualify, yay!
Q: How do the donations work?
A: For every mask sold, Lotus and Luna will donate a second mask to a medical or essential business professional for personal use. The Donation masks are the solid white cotton pleated masks seen on our site.
Q: How do I recommend an organization or facility in need of donations?
A: Please email email@example.com with any donation requests. We have a running list and are filling requests as quickly as possible. Thank you for contributing to the cause!
Q: When will my mask ship?
A: We are filling orders as quickly as possible. In an effort to maintain a safe work environment for our warehouse employees, we have limited the number of shipping staff working at once. Although we strive to ship each order the same day it is received, your order may ship within 5-10 business days. You will receive a confirmation email and tracking number once your order has been shipped. We appreciate your patience and understanding during this health crisis.
Q: Do you offer Children’s Sizes?
A: Children’s sizes are now available for children ages 2-6
Q: Does my mask come with a filter?
A: Our Solid colored cotton masks come with a pocket for a filter, however filters are not included at this time. Due to the limited resources available, we are not able to include a free filter but are closely monitoring the situation in hopes of offering free filters with purchase very soon!
Q: Does my mask come with a wire for fitting to my nose?
A: We are working on a version like this for mid-late april release! Please stay tuned for this announcement. Follow us on instagram (shoplotusandluna) and join our mailing list for updates!
Q: Will the masks fit Men (are all styles unisex)?
A: All our masks are unisex and will fit men!
Q: How thick is the elastic around the ears?
A: The soft elastic is 4mm thick.
Q: Which is the smallest or largest size available for adults?
A: Adult masks are one size fits all. The pleated styles are adjustable as to how much face area is covered. This optional wearability makes them a better choice for L-XL sizes.
Q: Am I able to choose the colors in my order if I purchased a pack?
A: Packs of masks are already pre-packed and therefore colors choices cannot be chosen. If you would like specific colors, you will have to purchase them individually.
Q: Why are there delays in my shipment?
Since China has re-opened for business, they have overwhelmed shipping carriers and resources across the globe. Shipments out of China are being prioritized over all others, as they're the largest exporting country in the world. Since our products are shipped From Thailand, we are seeing delays of additional 5-7 days which we have never experienced before. This issue is not isolated to just Lotus and Luna, and the ripple effect is being experienced by companies and brands everywhere, even for "made in USA" brands and USPS.
We apologize for not being able to uphold the shipping windows we originally gave you due to these unprecedented circumstances. As many of you are first time customers of Lotus and Luna, we want to make sure your first impression of us is a good one, and that you understand we always strive for the highest level of customer service and efficiency possible.
Still have a question? Shoot us an email firstname.lastname@example.org