If you receive an item you already have, we apologize however we cannot exchange for something else. All sales of mystery products are final sale with no exchanges, returns or refunds available.
Our mission is to provide fair and consistent employment to each artisan who handcrafts our products. Since 2016, Lotus and Luna has been committed to helping women escape the cycle of poverty. Today, we are proud to employ over 300 artisans across 4 different villages in Chiang Mai, Thailand.
PROCESSING: Orders usually take 1-2 business days to process. Time typically increases during sales, product releases, and holidays.
SHIPPING: Orders are shipped via USPS First Class by default, which varies between 3-5 business days. Priority Mail can be selected at checkout for 2-day shipping.
RETURNS: We offer returns or exchanges within 30 days of purchase (exclusions apply). Items must be unworn and unwashed with the original tag attached.