If you want to delete your Lotus and Luna account, just click the ‘DELETE MY ACCOUNT’ button below.
It can take up to 30 days to process your request, but please be aware that once this request has been made, you may lose access to your account immediately.
DELETING YOUR ACCOUNT MEANS:
If you're okay with this, click 'DELETE MY ACCOUNT' below to complete our ID verification process; we need to verify that we are speaking to the account holder as this helps us protect your personal information. Only you (or if you are unable, someone acting on your behalf) has the right to ask for your personal information to be deleted.
Our team will then process your request as soon as possible and will update you as soon as this request has been actioned! This can take up to 30 calendar days to be completed, but we will aim to finish your request as soon as possible.
DELETING YOUR ACCOUNT DOES NOT MEAN:
That we will delete all of the information we hold about you.
We want to make sure that you understand that the right of deletion is not an absolute right; this means that even where you have asked us to delete your personal information, we may need to keep it for the following reasons:
If you still want to delete your Lotus and Luna account, just click the ‘DELETE MY ACCOUNT’ button below.