PROCESSING TIME: Orders usually take 1-2 business days to process. Time typically increases during sales, product releases, and holidays. Please keep in mind that we are a small business and are working hard to get your orders out quickly.

SHIPPING CARRIER: Once your order has been processed, orders are shipped via USPS First Class mail by default, which varies between 3-5 business days. Priority Mail can be selected at checkout for 2 day shipping. We are not responsible for delayed shipping times by the carrier. 

RETURNS: If you're looking to return or exchange your order for whatever reason we're here to help! We offer returns or exchanges within 30 days of purchase (with some exclusions). The customer is responsible for the cost of return shipping.

If you have any further questions, please contact customerservice@lotusandluna.com. We usually respond to all inquiries within 1-2 business days.