Orders usually take 1-2 business days to process. Time typically increases during sales, product releases, and holidays.
Orders are shipped via DHL by default, which varies between 6-10 business days.
We offer exchanges within 30 days of purchase (exclusions apply). Items must be unworn and unwashed with the original tag attached. If buying a set or gift box, all items included must be returned and unopened to qualify for a return or exchange. All sale items are FINAL sale and cannot be returned or exchanged. If you choose to return for refund, we will deduct the cost of shipping from your refund amount.
We understand that returns can be a hassle, and that's why we've partnered with Re:do - a new returns software that makes returning products easier than ever before. With Re:do, you have the option to essentially purchase insurance for just $1. This means that you'll receive unlimited returns for store credit and exchanges if you choose to return our products later on.
We know that sometimes the products you order online may not be exactly what you're looking for, or they may not fit quite right. That's why we added Re:do - to take the worry and hassle out of returns. You no longer have to worry about the cost of returning an item or about being stuck with a product that doesn't work for you.
With Re:do, you can shop with confidence, knowing that if for any reason you're not satisfied with your purchase, you can simply return it for store credit or exchange it for another product. And with unlimited returns, you can try as many products as you like until you find the one that works perfectly for you.
**Duties/GST/Taxes are NON REFUNDABLE once your order has shipped**
We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase.
Lotus & Luna is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. If an order is refused by a customer due to customs duty, taxes and/or fees, subsequent fees may be deducted from your refund if applicable.
Send us an email at customerservice@lotusandluna.com and we'll do our best to get you the answers you need!
