FREE PRIORITY Shipping on U.S. Orders $100+ ✨

FREE 3-day shipping - Orders $100+

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Processing

Orders usually take 1-3 business days to process. Time typically increases during sales, product releases, and holidays. 

Shipping

Orders are shipped via DHL by default, which varies between 6-10 business days.

RETURNS

DUTIES & TAXES

**Duties/GST/Taxes are NON REFUNDABLE once your order has shipped**


We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase.


Lotus & Luna is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. If an order is refused by a customer due to customs duty, taxes and/or fees, subsequent fees may be deducted from your refund if applicable. 

Still need help?

Send us an email at customerservice@lotusandluna.com
and we'll do our best to get you the answers you need!