Processing
Orders usually take 1-3 business days to process. Time typically increases during sales, product releases, and holidays.
Shipping
Orders are shipped via DHL by default, which varies between 6-10 business days.
RETURNS
DUTIES & TAXES
**Duties/GST/Taxes are NON REFUNDABLE once your order has shipped**
We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase.
Lotus & Luna is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. If an order is refused by a customer due to customs duty, taxes and/or fees, subsequent fees may be deducted from your refund if applicable.
Still need help?
Send us an email at customerservice@lotusandluna.com and we'll do our best to get you the answers you need!