IMPORTANT: This agreement contains a binding arbitration clause and class action waiver. Please read carefully before joining the program.
This Ambassador Program Agreement ("Agreement") is between you ("Ambassador" or "you") and Lotus and Luna ("Company," "we," or "us") and governs your participation in the Lotus and Luna Ambassador Program ("Program").
By applying to the Program, you agree to these terms.
1. Program Overview
What You Do: Promote our products to your network using your unique affiliate link.
What You Get: Earn commissions on qualifying purchases made through your referrals once you hit the qualifying program tier (top tier).
Relationship: You're an independent contractor, not an employee. You cannot make commitments on our behalf.
2. Eligibility & Requirements
To participate, you must:
Important Email Notice: Program notifications will be sent from Buzzbassador at noreply@buzzbassadorapp.com or noreply@app.buzzbassadorapp.com, as well as from ambassador@lotusandluna.com. You must whitelist these email addresses to ensure you receive important updates about your account, commissions, and program changes. Emails sent to spam or junk are still considered delivered, and you're responsible for any missed communications.
You can update your information by emailing us at ambassador@lotusandluna.com or accessing your Buzzbassador portal at https://buzzbassadorapp.com/member-login
For help and FAQs, visit: https://help.buzzbassador.com/en/collections/14145948-resources-for-ambassadors
3. FTC Disclosure Requirements
The FTC requires you to clearly disclose your relationship with us. You must:
For Social Media Posts:
For In-Person and Direct Referrals:
Remember: "Clear and conspicuous" means your audience should easily notice and understand that you have a financial relationship with us.
4. How to Promote
You have one way to track referrals:
Affiliate Link:
This program does not offer referral code promotion as of September 1, 2026. Any referral codes issued prior to that date are null and void as of September 1, 2026. Sales using those codes will not count for commission or as valid referrals. Please reference the communication circulated to current ambassadors throughout July, August, and September 2026 for more details.
Where You Can Promote:
As long as someone genuinely finds our brand through your personal efforts and is tracked through your affiliate link, you'll earn commission. This includes word-of-mouth referrals, as long as the sale is tracked through your link.
5. Program Rules
Do:
Don't:
A note on personal orders: Redeeming a milestone reward code (for example, a free gift or an order discount) on your own purchase is allowed. What is prohibited is using your affiliate link to attribute your own purchases to yourself for commission.
A Note on Coupon Site Leaks: We regularly monitor coupon sites. Sales generated through coupon or deal sites do not qualify for commission and may be declined. If a milestone reward code issued to you is found on a coupon site or shared without authorization, we may void that code and issue a replacement at our discretion. This protects accurate commission tracking and the integrity of the Program.
6. Commissions
Rate: 0% to 10% of net sales, depending on your tier (calculated after discounts, taxes, and shipping). Commission rates are subject to change (see Section 8).
Tiers, Milestones & Perks
Your commission rate depends on your tier. Some tiers begin at 0% commission, which means you may not earn commission until you reach a milestone that includes a commission upgrade. Your current commission rate is always shown in your Buzzbassador dashboard.
As you make qualifying sales through your affiliate link, you unlock milestones.
How milestones and perks work:
Qualifying Purchases:
Processing Period:
Payment:
Payment Method Requirements: For cash payouts, you must maintain accurate and valid payment information in your Buzzbassador account. If we cannot pay your commissions due to incorrect, outdated, or missing payment details, we'll attempt to notify you. However, if you fail to update your payment method within 90 days of earned commissions becoming payable, those commissions may be considered forfeited. We're not responsible for payments sent to incorrect accounts due to your error.
Forfeiture for Violations: Commissions, milestone perks, and commission upgrades may be automatically forfeited or declined if they result from any fraudulent or prohibited activity, including but not limited to:
We reserve the right to withhold all pending commissions, and to revoke perks or commission upgrades, if fraudulent activity is suspected or confirmed.
Eligibility & Our Discretion: Commission and reward eligibility is subject to change at our discretion. You do not qualify for commission on sales found to be generated through third-party websites (coupon sites, etc.) or by any other method we determine to be illegitimate. We reserve the right to decline commission on a case-by-case basis.
Tracking Your Earnings: The "My Earnings" page in your Buzzbassador portal shows only your paid transaction history. You won't see:
Any pending or upcoming payouts will only appear after you've actually received the payment. Contact us if you have questions about pending commissions.
Why the wait? Since customers can return items within our return period, we hold commissions until we're sure the sale is final. This prevents situations where you'd get paid for a sale that gets refunded later.
Exclusions: No commission on:
7. Campaigns
What are Campaigns? We may invite you to participate in special Campaigns with specific goals and rewards beyond your regular commissions.
Campaign Invitations:
Campaign Types:
Campaign Details:
Campaign Rewards:
Sales Campaign Requirements:
Social Media Campaign Requirements:
Content Usage Rights: By submitting content for a social media Campaign, you grant us unlimited, irrevocable rights to use that content for any purpose, including but not limited to:
This license is worldwide, royalty-free, and perpetual.
Submission & Approval:
Important Notes:
8. Important Legal Terms
Program Changes: We reserve the right to modify your commission rate, discount percentage, milestone perks, or any other program terms at any time and for any reason, with or without notice. This includes voiding or replacing reward codes found on coupon sites or used without authorization. We also maintain the right to remove ambassadors from the Program at our discretion (see Section 9). Commissions, perks, and upgrades may be forfeited if payment methods are not properly maintained or if fraudulent activity occurs (see Section 6). Continued participation after changes constitutes acceptance.
Intellectual Property: You don't gain any rights to our trademarks, logos, or content.
Confidentiality: Keep any non-public information about the Program confidential.
Liability Limit: Our maximum liability is limited to commissions earned in the past 12 months.
Indemnification: You'll defend us from claims arising from your participation in the Program.
No Warranties: The Program is provided "as is" without warranties. We don't guarantee any specific results or earnings.
9. Term & Termination
Our Right to Remove Ambassadors: We reserve the right to remove you from the Program at any time and for any reason, with or without notice, including but not limited to:
Upon termination, you must immediately stop using your affiliate link and stop representing yourself as our ambassador.
10. Dispute Resolution
First Step: Try to resolve disputes informally by contacting us at ambassador@lotusandluna.com.
Arbitration: If we can't resolve informally, disputes will be settled by binding arbitration in San Diego, California under AAA rules.
No Class Actions: All disputes must be brought individually, not as part of a class action.
Governing Law: This Agreement is governed by California law.
11. General Terms
12. Contact Information
General Inquiries: ambassador@lotusandluna.com
Legal Notices: customerservice@lotusandluna.com
Mailing Address: 5780 Chesapeake Ct, Suite 5, San Diego, CA 92123
Last Updated: September 1, 2026
By joining the Program, you confirm that you have read, understood, and agree to these terms.
