Lotus and Luna empowers artisan communities in Northern Thailand through educational resources, fair wages, and endless opportunity. Your support enables us to make the world a better place, one village at a time. Our Story
PROCESSING: Orders usually take 1-2 business days to process. Time typically increases during sales, product releases, and holidays.
SHIPPING: Orders are shipped via USPS First Class by default, which varies between 3-5 business days. Priority Mail can be selected at checkout for 2-day shipping. We offer Free Shipping in the US for orders over $60.
RETURNS: We offer returns or exchanges within 30 days of purchase (exclusions apply). Items must be unworn and unwashed with the original tag attached. If buying a set or gift box, all items included must be returned and unopened to qualify for a return or exchange. All sale items are FINAL sale and cannot be returned or exchanged. Return Policy.
The one time I needed this service, it was a cinch to return the product, at no cost to me. Well worth the additional dollar at checkout for that insurance!
Can’t return in the same package received in, because it was priority mail. It doesn’t say this in the return instructions. Had to buy new packaging at post office and repackage. Supposed to get $4 in credit for each item returned for store credit - never received it. Supposedly, can exchange for different colors, selection of different colors not available, can only choose different size. I hated my experience. Never buying from here again. I would give zero stars if I could.
Great!