The one time I needed this service, it was a cinch to return the product, at no cost to me. Well worth the additional dollar at checkout for that insurance!
Can’t return in the same package received in, because it was priority mail. It doesn’t say this in the return instructions. Had to buy new packaging at post office and repackage. Supposed to get $4 in credit for each item returned for store credit - never received it. Supposedly, can exchange for different colors, selection of different colors not available, can only choose different size. I hated my experience. Never buying from here again. I would give zero stars if I could.