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Terms and Conditions: Free Mystery Item Promotion (11/18 - 11/19)

1. Eligibility:

  • The Free Mystery Item Promotion ("Promotion") is open to all customers who place qualifying orders on Lotus and Luna's website (the "Website") during the promotional period of November 18, 2023, 12:00 AM PST, to November 19, 2023, 11:59 PM PST.

2. Qualifying Orders:

  • To qualify for the free mystery item, customers do not need to add any specific item to their cart, and no promotional code is necessary. All qualifying orders placed during the promotion period will automatically receive the free mystery item.

3. Promotion Period:

  • The Promotion is valid only during the specified dates and times mentioned above. Orders placed outside of this period will not be eligible for the free mystery item.

4. Time Zone:

  • All times mentioned are in Pacific Standard Time (PST).

5. Combining Offers:

  • This Promotion can be combined with our ongoing 25% off offer, which requires customers to sign up for SMS to receive the promotional code. Customers may choose to participate in both offers simultaneously.

6. 25% Off SMS Offer:

7. Limited Availability:

  • The free mystery item is available while supplies last. Lotus and Luna reserves the right to substitute the free item with an alternative of equal or greater value.

8. Shipping:

  • Standard shipping rates and times apply to all orders, including those eligible for the free mystery item.

9. Returns and Exchanges:

  • Orders qualifying for the free mystery item are subject to the same return and exchange policies as regular orders. Refer to our standard Return and Exchange Policy for more details.
  • Mystery Items are not eligible for returns or exchanges.

10. Modification or Termination:

  • Lotus and Luna reserves the right to modify or terminate the Promotion at any time without prior notice. In the event of termination, all eligible orders placed before the termination date will still receive the free mystery item.

11. Contact:

  • For any questions or concerns regarding the Promotion, please contact our customer support team at customerservice@lotusandluna.com

By participating in this Promotion, customers agree to abide by these terms and conditions.

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