Full Moon Club FAQ
Full Moon Club Subscription
- When should I cancel my subscription to not be charged for the next month?
- A charge will be placed on your credit card on the 5th of every month. As long as you cancel or pause your subscription before the 5th, you will not be charged.
- How do I cancel or pause my Full Moon Club subscription?
- If you log into your account you will see a manage subscriptions tab on the left hand side. You will have the options to pause or cancel your subscription.
- If you do not have an account, create one with the email you used to order your Full Moon Club subscription and follow the steps above.
- Note: Our system does not automatically create an account upon purchase.
- You can register for an account here: https://www.lotusandluna.com/account/register
- What is included in each Full Moon Club subscription?
- Each month, you'll receive a pre-styled pack of exclusive accessories with a value up to $50 from Lotus and Luna.
- Do discount codes apply to the subscription?
- No, unfortunately discount codes are excluded on monthly subscriptions.
- Can I choose what is in my subscription?
- Your subscription cannot be personalized but no worries! Our subscription packs are carefully curated by our team to ensure you are looking trendy and stylish every month.
- What is the difference between the monthly subscription, 3 month subscription, 6 month subscription and 12 month subscription?
- The monthly subscription means we will be charging your account every month. If you purchase the 3 month subscription, that means we will charge your account for 3 months of subscription and you will receive a 5% discount. The 6 month subscription will save you 10% and the 12 month subscription will save you 15%!
- What should I do if I have not received my monthly subscription?
- Please email email@example.com if you have any problems or concerns about your subscription!
- When does my order ship out every month?
- First installment will be charged and shipped at time of purchase. Thereafter, each subscription will be charged and shipped on the 5th of every month.
- How can I track subscription?
- An email with a tracking code will be sent out to you once your order is shipped.
- How much is each monthly subscription and is shipping included?
- Our Full Moon Club subscription is $16.95 a month. Shipping is not included.
- When will I be charged?
- The first installment will be charged and shipped at the time of purchase. After that, your card will be charged and shipped every month on the 5th.
- Do I get charged for the current month and the following month?
- If your order falls between the 1st and the 4th of the month, you will not be charged again on the 5th.
- For example, if you order the subscription on Jan 31st, you will be receiving the January subscription AND getting charged on February 5th for the February subscription.
- If you order on February 1st - 4th, you will only be receiving the February subscription and and the next charge on your card will be March 5th.